Tidemark Barbers

First 60 days of missed-call text-back · 1 July to 29 August 2026

Sample data

VISION2

£1,320

in bookings from calls and messages you’d otherwise have missed.

How it’s worked out: 48 bookings traced back to a text-back or assistant reply × £27.50, your average price per booking over the period.

118Missed calls caught with a text

73Questions answered by the assistant

48Bookings won from those

23New Google reviews

When calls were missed, by day

Tue14
Wed16
Thu21
Fri29
Sat38

…and by time of day

9–106
10–1112
11–1217
12–119
1–214
2–313
3–412
4–511
5–69
6–85

What customers asked

Prices, mostly skin fades · 31
Can I walk in? · 18
Where do I park? · 11
Opening hours · 9
Kids’ cuts · 4

Handed to you

14messages the assistant didn’t have an answer for

38 minyour average reply time

Most were about a specific barber on a specific day. Adding the rota to the approved answers would cover them.

What stage 3 would add

Online booking with a £5 deposit for new clients, so Saturday no-shows cost you less.
Reminder texts the day before, and a rebook nudge at four weeks.
Same-day gap fill: a cancelled slot goes to regulars who asked to hear about them.

Talk to Vision2 about stage 3

Figures come from the text-back logs and the booking tool. A booking counts as “won” when the customer booked within 7 days of receiving a text-back or assistant reply and hadn’t booked in the 7 days before. Reviews are new Google reviews in the period. This page is sample data for a fictional shop.