Automation add-ons
What could run quietly behind Tidemark Barbers
Small automations that save time and catch the things that slip. Each is shown as a step-through example for a booking business. Press the button to move time forward and see what would be sent.
Demo. The business and every name here are fictional. Nothing on this page sends an email or text, and nothing you do here is stored.
Booking reminders and confirmations
Fewer missed appointments: a confirmation, then a reminder, each with a one-tap way to change.
Starts when: A booking is made.
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On booking Text to customer
Booked: Tidemark Barbers, Saturday 10:30. Reply C to cancel or use [link] to change.
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24 hours before Text to customer
Reminder: Tidemark Barbers tomorrow at 10:30. Reply C to cancel.
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2 hours before Text to customer
See you at 10:30. We’re at 14 Fore Street.
- You see
- Cancellations arrive early enough to refill the slot.
- Safeguards
- Only for people who gave a mobile number and agreed to texts.
- Price
- Setup £200, then £15 a month
No-show follow-up
A missed appointment gets one kind message and an easy way to rebook, and the deposit rules are applied without awkwardness.
Starts when: An appointment is marked as a no-show.
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1 hour after Text to customer
We missed you today. Everything alright? You can rebook here: [link]. A deposit applies to the next booking.
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You see Owner alert to you
No-show logged for Sam. Deposit rule: first visit £10. Repeat count: 1.
- You see
- No-show rate by week and by service.
- Safeguards
- One message per no-show.
- Price
- Priced on request, after a short call
Review requests
Happy customers get a gentle nudge to leave a review. Unhappy ones reach you privately first.
Starts when: A few days after an order, visit, stay or completed job.
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3 days after Email or text to customer
How did we do?
Thanks for choosing Tidemark Barbers. How was it? [Great] [Not quite right]
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If “Great” Email or text to customer
Lovely to hear. Would you share that as a Google review? It takes a minute and helps other people find us: [review link]
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If “Not quite right” Owner alert to you
A customer wasn’t happy
Sam gave a low score and added a comment. Reply to them first: [their message].
- You see
- Reviews asked, reviews left and any private complaints to follow up.
- Safeguards
- One request per customer. No incentives for reviews.
- Price
- Setup £150, then £25 a month
Rebooking nudge
Regulars are reminded when they’re due, so the diary fills itself.
Starts when: Six weeks since the last visit and nothing booked.
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Week 6 Text to customer
Due a trim? Pick a time that suits: [link].
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Week 8 Text to customer
Still keen? A few slots left this week: [link]. We’ll leave it there.
- You see
- Rebookings made from nudges.
- Safeguards
- Two messages at most. Stops on any booking.
- Price
- Priced on request, after a short call
Cancellation waiting list
When someone cancels, the first person on the waiting list is offered the slot.
Starts when: A booking is cancelled.
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Straight away Text to customer
A slot opened today at 14:00. Want it? Reply Y within 20 minutes.
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No reply in 20 minutes Text to customer
The slot has gone to the next person. We’ll keep you on the list.
- You see
- Slots refilled this month.
- Safeguards
- People can leave the waiting list at any time.
- Price
- Priced on request, after a short call